سياسة الاسترداد

At Effectiva, we are committed to providing high-quality products inspired by authentic Moroccan beauty traditions. If you are not fully satisfied with your purchase, we are here to assist you.

1. Return Eligibility

You may request a return if:

  • The product was received damaged or defective

  • The wrong item was delivered

  • The product is unused, unopened, and in its original packaging

Return requests must be submitted within 7 days of delivery.

To request a return, please contact us with your order details.

2. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns for:

  • Opened or used products

  • Products without original packaging

  • Items damaged due to misuse or improper handling

  • Discounted or promotional items (unless defective)

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Include:

  • Your order number

  • Photos of the product

  • Photos of the packaging

We will arrange a replacement or full refund after verification.

4. Refund Process

Once we receive and inspect your returned item:

  • You will be notified of the refund approval status

  • If approved, your refund will be processed to your original payment method

Estimated refund timelines:

  • Credit/Debit Card: 5–10 business days

  • Stripe: 5–10 business days

  • PayPal: 3–7 business days

Processing times may vary depending on your bank or payment provider.

5. Exchange Policy

We only replace items if they are:

  • Damaged

  • Defective

  • Incorrect

Please contact us to request an exchange.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Shipping charges are non-refundable

If a refund is approved, return shipping fees may be deducted.

7. Order Cancellation

Orders can only be cancelled before they are shipped.

Once shipped, orders cannot be cancelled.

8. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account

  • Contact your payment provider

  • Contact your bank

If you still need assistance, please contact us.

9. Contact Information

For return requests or questions, please contact us:

Effectiva
Nad Al Sheba 4
Street 42, Villa 117
Nad Al Sheba 4
Dubai, United Arab Emirates

Phone: +971 58 549 8009
Email: effectivae@gmail.com